Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 09:10:36 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/nLIbXPauj-B2Cbg6C2IapA~~/AALN9wA~/RgRiVUICPVcDc3BjQgpgb4IOdGAvv444Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
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We will do our best to have this order delivered at the earliest convenience.<br>
<br>
Best regards,<br>
 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>12/4/2021 10:28 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2345437] - need escalation<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2345437" rel="noreferrer">#2345437</a> raised by Sarasf503 ([email-masked]).</div>
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<div dir="ltr">Kindly  check the address and give us the feedback</div>

<div dir="ltr">does shipa deliver to  that area ?</div>

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<blockquote class="freshdesk_quote">On Sat, 10 Apr at 4:01 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

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<span class="separator"> <span style="font-size:12px">Dear All,<br>
<br>
<br>
<span style="line-height:106%"><span style="font-family:'arial' , sans-serif"><span lang="EN"><span style="background:white"><span style="line-height:106%">We have reviewed your request, </span></span></span><span lang="EN"><span style="line-height:106%">we will do our best to arrange the delivery at the earliest convenience.</span></span></span></span><br>
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Best Regards</span> </span>

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<span class="separator"><span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span>
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<div><span class="separator">From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>10/4/2021 12:47 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2345437] - need escalation<br>
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<div dir="ltr"><span class="separator">Hi Team,</span></div>

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<div dir="ltr"><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2345437" rel="noreferrer">#2345437</a> </span></div>

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<div dir="ltr"><span class="separator">Problem Statement: Late Delivery</span></div>

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<span class="separator">Order Date : ​Mar 28, 2021<br>
Order ID: ​6289482322<br>
Tracking ID: ​SD001522775</span>
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<div dir="ltr"><span class="separator">Address : building 50,al amaaer area ,Rania ,Taif<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 3/28/21 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,</span></div>

<div dir="ltr"><span class="separator">Mayar</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2345437