Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 14:25:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation beshoy                    Bot:  Hi again! Bot:  Please enter your name Customer:  beshoy Bot:  Hi Beshoy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9648490018 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:16 PM, 11th Apr                   mayar                   Hi  Beshoy,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:17 PM, 11th Apr                     beshoy                    There is an escalation for this order 9648490018 it’s not solved yet           06:17 PM, 11th Apr                     beshoy                    I need update for it please           06:18 PM, 11th Apr                     beshoy                    Since the 5april2021           06:18 PM, 11th Apr                     beshoy                    How           06:19 PM, 11th Apr                     beshoy                    Nothing resloved           06:19 PM, 11th Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:19 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            06:19 PM, 11th Apr                     beshoy                    Where is the           06:19 PM, 11th Apr                     beshoy                    Order           06:20 PM, 11th Apr                   mayar                   it is still in the warehouse           06:20 PM, 11th Apr                     beshoy                    Why           06:21 PM, 11th Apr                     beshoy                    More than 5days           06:21 PM, 11th Apr                   mayar                   we will contact our team to solve this issue then you will be contacted in 1-2 days           06:22 PM, 11th Apr                   mayar                   Is there anything else i can help you with?           06:23 PM, 11th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:24 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2386902