Subject: Ticket Assigned - Conversation with nimmi here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 13:49:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nimmi here nimmi here                    Bot:  Hi again! Bot:  Please enter your name Customer:  nimmi here Bot:  Hi Nimmi Here ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by ca
 rd - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566987165            05:37 PM, 11th Apr                   mayar                   Hi  Nimmi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:37 PM, 11th Apr                     nimmi here                    Yes my return anount is still no credited to my card yet           05:39 PM, 11th Apr                     nimmi here
                     Why is it taking so much time           05:39 PM, 11th Apr                     nimmi here                    Cancelled item from the order got credited           05:40 PM, 11th Apr                     nimmi here                    But  not for rhe returned item           05:40 PM, 11th Apr                   mayar                   Kindly send me your order nimber           05:42 PM, 11th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:44 PM, 11th Apr                   mayar                   Please be informed that you can also enjoy discounts of 50 AED off on 300 AED orders by using our promo code (HOLY50). This is valid for CP brands except beauty products and watches. Note : the voucher is valid till 12th of April           05:47 PM, 11th Apr                   mayar                   Hi (Nimmi ), I have not received a response from you still, please confirm if we are still connected?  
          05:47 PM, 11th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:49 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2386700