Subject: Ticket Assigned - Conversation with hanan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 11:18:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanan hanan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hanan Bot:  Hi Hanan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506652088            02:50 PM, 11th Apr                   mayar                   Hi Hanan ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:50 PM, 11th Apr                     hanan                    I bought a dress through my sister account but I am not sure of the size and I am thinking to replace it with the smaller size           02:52 PM, 11th Apr                     hanan                    How can I do that           02:52 PM, 11th Apr                     hanan                    Also, it was a part of a collection of things with a discount code.           02:53 PM, 11th Apr                     hanan                    I went to two branches to check the smaller size they all told me that it is only available online. So. I was not able to check the smaller size.           02:54 PM, 11th Apr                   mayar                   for sorry now we can not add  any item to the order after placing the order           02:55 PM, 11th Apr                   mayar                   you can cancel your whole order or you can return the item after receiving the order           02:56 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            02:56 PM, 11th Apr                     hanan                    We already recieved the items           02:57 PM, 11th Apr                     hanan                    I dont want to return           02:57 PM, 11th Apr                     hanan                    I want to replace it           02:58 PM, 11th Apr                   mayar                   =for sorry it can not be changed           03:00 PM, 11th Apr                   mayar                   you can only return it           03:00 PM, 11th Apr                   mayar                   Kindly send your order number           03:00 PM, 11th Apr                     hanan                    For how many days?           03:00 PM, 11th Apr                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           03:01 PM, 11th Apr                     hanan                    Thank you for informing me but I am asking about the days that I am allowed to return the dress           03:03 PM, 11th Apr                     hanan                    We bought in cash. Does it make a difference?           03:04 PM, 11th Apr                   mayar                   in 14 days           03:06 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            03:06 PM, 11th Apr                     hanan                    If I went to a store to return it, is it acceptable? And will the refund be immediate?           03:07 PM, 11th Apr                   mayar                   Kindly send your order number           03:12 PM, 11th Apr                     hanan                    Why do you want the order number?           03:12 PM, 11th Apr                   mayar                   to check how you will get the refund           03:13 PM, 11th Apr                     hanan                    6291470356           03:14 PM, 11th Apr                     hanan                    Again just a dress NOT the whole order           03:15 PM, 11th Apr                   mayar                   you will get the refund  as a credit you can use it to buy the same dress again           03:16 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            03:16 PM, 11th Apr                     hanan                    The process of online return is complicated. Thank you for your help anyway.           03:17 PM, 11th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:18 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2385869