Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 10:50:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580463105            02:39 PM, 11th Apr                     hello                    Oky           02:40 PM, 11th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:40 PM, 11th Apr                   mayar                   Kindly send your order number           02:41 PM, 11th Apr                     hello                    6294483685           02:41 PM, 11th Apr                     hello                    This is my order number           02:42 PM, 11th Apr                     hello                    I recently request for return whole order but one item from it request and one not           02:42 PM, 11th Apr                     hello                    I want to return whole order it has two items           02:43 PM, 11th Apr                     hello                    Plz help me           02:43 PM, 11th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           02:43 PM, 11th Apr                     hello                    Oky           02:43 PM, 11th Apr                   mayar                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           02:47 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            02:48 PM, 11th Apr                     hello                    No thank           02:49 PM, 11th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:50 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2385701