Subject: Ticket Assigned - Conversation with marika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 10:12:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marika marika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  marika Bot:  Hi Marika ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598920176            01:59 PM, 11th Apr                   mayar                   Hi  Marika ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:59 PM, 11th Apr                     marika                    Ok thanks           01:59 PM, 11th Apr                     marika                    Hi good afternoon           02:00 PM, 11th Apr                     marika                    I got my orders last time but I have to return the other one because they send me the wrong color           02:00 PM, 11th Apr                     marika                    I want to know when can they deliver it again           02:00 PM, 11th Apr                     marika                    Because i will go out of the country this wednesday           02:00 PM, 11th Apr                     marika                             02:01 PM, 11th Apr                     marika                    You can see the return in progress in one of my orders           02:01 PM, 11th Apr                     marika                    Thats the one           02:01 PM, 11th Apr                     marika                             02:01 PM, 11th Apr                     marika                    Hi           02:01 PM, 11th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           02:02 PM, 11th Apr                     marika                    Ok           02:02 PM, 11th Apr                     marika                    Thanks           02:02 PM, 11th Apr                     marika                    If my exact order is unavailable, kindly refund the amount of it           02:03 PM, 11th Apr                     marika                    Thanks           02:03 PM, 11th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (AED38.25) on (6/4/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:05 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            02:05 PM, 11th Apr                     marika                    That 38aed is for another item right           02:06 PM, 11th Apr                     marika                    And there will be another for this last item that costs 23aed right           02:07 PM, 11th Apr                     marika                    So it should be two different refunds           02:07 PM, 11th Apr                     marika                    Correct?           02:07 PM, 11th Apr                     marika                    I already received the other one (38 aed)           02:07 PM, 11th Apr                   mayar                   yes it for another item           02:09 PM, 11th Apr                   mayar                   regarding this item We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           02:09 PM, 11th Apr                     marika                    Ok so for my 2nd refund it will be 7-14 days ok           02:09 PM, 11th Apr                     marika                    Alright           02:09 PM, 11th Apr                     marika                    Just want to inform you that I wanted a refund for that           02:10 PM, 11th Apr                     marika                    No need to send me another product cause I will be gone by that time           02:10 PM, 11th Apr                   mayar                   yes you will get it in 7-14 days           02:10 PM, 11th Apr                   mayar                   sure we will not send you any item           02:11 PM, 11th Apr                     marika                    Ok I will just wait for the refunds           02:11 PM, 11th Apr                     marika                    Thanks so much           02:11 PM, 11th Apr                     marika                    Please note that concern on my account           02:12 PM, 11th Apr                     marika                    I dont want any problems with it           02:12 PM, 11th Apr                     marika                    Thanks so much           02:12 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            02:12 PM, 11th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:12 PM, 11th Apr                     marika                    Nothing else           02:12 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2385472