Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 09:19:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97336182992            01:04 PM, 11th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:05 PM, 11th Apr                     hi                    I ordered items online           01:05 PM, 11th Apr                   mayar                   Kindly send  your order number           01:05 PM, 11th Apr                     hi                    Is it possible to exchange the size from the store itself           01:05 PM, 11th Apr                   mayar                   Kindly send your order number           01:05 PM, 11th Apr                     hi                    I dont know the number. If i will close thw chatbox i kight loose connection           01:06 PM, 11th Apr                   mayar                   we will wait for you           01:06 PM, 11th Apr                     hi                    7449811231           01:07 PM, 11th Apr                     hi                    And 2 items got cancelled. Can i kust claim another items with the amount           01:07 PM, 11th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           01:08 PM, 11th Apr                     hi                    Ok           01:08 PM, 11th Apr                     hi                    I got the delivery earlier           01:08 PM, 11th Apr                     hi                    I think u shouldnt post items which are unavailable so people wont expect orders           01:09 PM, 11th Apr                   mayar                   for sorry we do not have exchange policy           01:09 PM, 11th Apr                   mayar                   you can return the item           01:10 PM, 11th Apr                   mayar                   The (162466612 - - Glitter Print T-shirt with Round Neck and Cap Sleeves  & 162467029 - - Unicorn Print Leggings with Elasticised Waistband  ) in your order ID 7449811231 went out of stock, so we've partially shipped your order and the amount of BHD1.25 &BHD1.50will be refunded back to your debit or Credit Card in 7- 14 working days.           01:14 PM, 11th Apr                     hi                    Ok           01:14 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            01:14 PM, 11th Apr                     hi                    And can i just get another item of same           01:14 PM, 11th Apr                   mayar                   You can enter an email address on the product page in the "My Notification" field, in order to be notified of the product's availability in stock.           01:16 PM, 11th Apr                   mayar                   Is there anything else i can help you with?            01:17 PM, 11th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2385190