Subject: Ticket Assigned - Conversation with kaneez fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 14:28:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kaneez fatima kaneez fatima                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kaneez Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9649606571 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:16 PM, 10th Apr                     kaneez fatima                    Thanks           06:16 PM, 10th Apr                   mayar                   Hi Kaneez , Thank you for contacting us. My name is Mayar ,How may I help you?           06:16 PM, 10th Apr                     kaneez fatima                    Look i just found out that one product was cancelled from my order           06:17 PM, 10th Apr                     kaneez fatima                    I want to replace it with another           06:17 PM, 10th Apr                     kaneez fatima                             06:17 PM, 10th Apr                     kaneez fatima                    Please include it in my order           06:18 PM, 10th Apr                     kaneez fatima                    Hello           06:19 PM, 10th Apr                   mayar                   for sorry it is not possible to add any item to the order after placing the order           06:19 PM, 10th Apr                   mayar                   Is there anything else i can help you with?            06:19 PM, 10th Apr                     kaneez fatima                    Then it was cancelled from your end           06:19 PM, 10th Apr                     kaneez fatima                    So just include it in otherwise for the delivery i have to struggle           06:20 PM, 10th Apr                     kaneez fatima                    Please do something           06:21 PM, 10th Apr                   mayar                   for sorry it is not possible you           06:22 PM, 10th Apr                   mayar                   please replace  a new order           06:22 PM, 10th Apr                     kaneez fatima                    Please call me i want to get it done           06:22 PM, 10th Apr                   mayar                   or you can cancel this order and place it again to include the item           06:26 PM, 10th Apr                   mayar                   we wil be happy if you contacted  us on this number 800-775274           06:26 PM, 10th Apr                   mayar                   Is there anything else i can help you with?            06:26 PM, 10th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:28 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2382040