Subject: Ticket Assigned - Conversation with vandana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 14:02:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vandana vandana                    Bot:  Hi again! Bot:  Please enter your name Customer:  vandana Bot:  Hi Vandana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9747563064 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9647563065 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9647563064 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:51 PM, 10th Apr                     vandana                    Ok           05:51 PM, 10th Apr                   mayar                   Hi 6294842669 ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:51 PM, 10th Apr                   mayar                   Hi Vandana           05:51 PM, 10th Apr                     vandana                    Hi Mayar           05:51 PM, 10th Apr                     vandana                    I received the above product but in different color           05:52 PM, 10th Apr                     vandana                    I want the exact color which I ordered           05:52 PM, 10th Apr                     vandana                    Which is shown in the picture           05:52 PM, 10th Apr                     vandana                    ?           05:54 PM, 10th Apr                   mayar                   we aresorry for that issue           05:55 PM, 10th Apr                   mayar                   Kindly return the item           05:55 PM, 10th Apr                     vandana                    I want replacement not return           05:55 PM, 10th Apr                   mayar                   for sorry we don not have exchange policy           05:56 PM, 10th Apr                     vandana                    Really disappointed with babyshop , as the order delivered so late and delivered wrong product           05:56 PM, 10th Apr                   mayar                   Kindly return the item and re-order it again           05:59 PM, 10th Apr                   mayar                   Is there anything else i can help you with?            05:59 PM, 10th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:02 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2381883