Subject: Ticket Assigned - Conversation with aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 13:45:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha aisha                    Bot:  Hi again! Bot:  Please enter your name Customer:  aisha Bot:  Hi Aisha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:26 PM, 10th Apr                   mayar                   Hi Aisha,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:27 PM, 10th Apr                   mayar                   Kindly send your order number           05:30 PM, 10th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:30 PM, 10th Apr                     aisha                    I order today this morning and did the payment           05:32 PM, 10th Apr                     aisha                    But they send me an email that it’s canceled           05:32 PM, 10th Apr                   mayar                   Kindly send your order number           05:33 PM, 10th Apr                     aisha                    There is no order number           05:34 PM, 10th Apr                     aisha                    Because the payment was declined           05:34 PM, 10th Apr                     aisha                    But when i checked with my bank they already deducted the money           05:35 PM, 10th Apr                   mayar                   ok Send me your email           05:38 PM, 10th Apr                   mayar                   which has been used wile creating the  order           05:39 PM, 10th Apr                     aisha                    Sorry.. just now I had received the amount           05:40 PM, 10th Apr                   mayar                   Is there anything else i can help you with?            05:43 PM, 10th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:45 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2381757