Subject: Ticket Assigned - Conversation with haroon javed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 12:34:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haroon javed haroon javed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haroon javed Bot:  Hi Haroon Javed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551327273            04:03 PM, 10th Apr                     haroon javed                    Ok           04:03 PM, 10th Apr                   mayar                   Hi Haroon ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:03 PM, 10th Apr                     haroon javed                    I have received my order today but unfortunately size is not fit as expected,  i want to change the size of both shirts           04:04 PM, 10th Apr                     haroon javed                    How to change           04:06 PM, 10th Apr                     haroon javed                    There?           04:07 PM, 10th Apr                   mayar                   for sorry we do not have exchange policy           04:07 PM, 10th Apr                   mayar                   you can only return it           04:08 PM, 10th Apr                   mayar                   Kindly send your order  number           04:08 PM, 10th Apr                     haroon javed                    Ok. I want to return it           04:08 PM, 10th Apr                     haroon javed                    Ok           04:08 PM, 10th Apr                     haroon javed                             04:09 PM, 10th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:11 PM, 10th Apr                     haroon javed                    Sure           04:12 PM, 10th Apr                   mayar                   In the meantime, an exchange is not available athttps://www.maxfashion.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:15 PM, 10th Apr                   mayar                   Is there anything else i can help you with?            04:15 PM, 10th Apr                     haroon javed                    I want by option no.2           04:17 PM, 10th Apr                     haroon javed                    By order number and item name           04:17 PM, 10th Apr                   mayar                   ok send me  order number and item name           04:20 PM, 10th Apr                     haroon javed                    Ok           04:21 PM, 10th Apr                     haroon javed                    Order no. LM9648831344. Item desc : Footwesr/Apparel           04:23 PM, 10th Apr                     haroon javed                    These are 2 shirts full sleeve, size M           04:23 PM, 10th Apr                     haroon javed                             04:24 PM, 10th Apr                   mayar                   Kindly send the right order number it starts with 9           04:26 PM, 10th Apr                   mayar                   includes 10 digits           04:26 PM, 10th Apr                     haroon javed                    9648831344           04:27 PM, 10th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:30 PM, 10th Apr                     haroon javed                    Ok           04:30 PM, 10th Apr                   mayar                   i Have created a return request for you           04:33 PM, 10th Apr                     haroon javed                    message received.  Thank you           04:33 PM, 10th Apr                   mayar                   our team will contact you in 3-5 days to collect the item           04:33 PM, 10th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:34 PM, 10th Apr                     haroon javed                    Ok           04:34 PM, 10th Apr                     haroon javed                    Thanks           04:34 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2381330