Subject: Ticket Assigned - Conversation with im maria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 12:27:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with im maria im maria                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  im maria Bot:  Hi Im Maria ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9655130265            03:54 PM, 10th Apr                   mayar                   Hi Im Maria ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:54 PM, 10th Apr                     im maria                    Hi Mayar           03:56 PM, 10th Apr                     im maria                    I had order came today and the other day           03:56 PM, 10th Apr                     im maria                    #8247004356           03:57 PM, 10th Apr                     im maria                    #8249407249           03:57 PM, 10th Apr                     im maria                             03:58 PM, 10th Apr                   mayar                   How may i help           03:58 PM, 10th Apr                   mayar                   ?           03:58 PM, 10th Apr                     im maria                    I orderd that tshrt twice.. and Max gave me wrong items twice           03:58 PM, 10th Apr                     im maria                             03:58 PM, 10th Apr                     im maria                    So technically i had ordered 3 black tshrt, and they gave me wrong item again           03:59 PM, 10th Apr                     im maria                    So what should I do now? I want to return this 2 tshrts because I didn't order them and i also don't like them           04:01 PM, 10th Apr                     im maria                    But no option how to return this           04:01 PM, 10th Apr                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/kw/en/department/girls. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.Max store           04:03 PM, 10th Apr                     im maria                    I tried already but there's no option for them to return           04:04 PM, 10th Apr                     im maria                             04:05 PM, 10th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:05 PM, 10th Apr                     im maria                    Sure           04:06 PM, 10th Apr                   mayar                   Still checking           04:10 PM, 10th Apr                     im maria                    Take your time sir           04:11 PM, 10th Apr                   mayar                   which item of this order do you want to return ?           04:13 PM, 10th Apr                   mayar                   write the full name of it           04:13 PM, 10th Apr                   mayar                   8249407249           04:13 PM, 10th Apr                     im maria                             04:13 PM, 10th Apr                     im maria                    I didn't order that           04:14 PM, 10th Apr                     im maria                             04:14 PM, 10th Apr                   mayar                   is it an extra item           04:14 PM, 10th Apr                   mayar                   ?           04:14 PM, 10th Apr                     im maria                    This is what I order           04:14 PM, 10th Apr                     im maria                    This didn't come.. they changed it           04:15 PM, 10th Apr                     im maria                    I didn't complain on my first box came 4 days ago.. but they dis it again           04:15 PM, 10th Apr                   mayar                   ok           04:17 PM, 10th Apr                   mayar                   i have created two return requests for you           04:17 PM, 10th Apr                   mayar                   our team will contact you           04:18 PM, 10th Apr                     im maria                    Ohh Bless you mayar... thank u           04:18 PM, 10th Apr                   mayar                   in 3-5 days to collect the 3 items           04:18 PM, 10th Apr                   mayar                   Is there anything else i can help you with?            04:18 PM, 10th Apr                     im maria                    Only 2 items i will return..Thank u so much           04:18 PM, 10th Apr                     im maria                    God Bless           04:19 PM, 10th Apr                   mayar                   so you don not want to return an  item from this order           04:21 PM, 10th Apr                   mayar                   8247004356           04:21 PM, 10th Apr                   mayar                   ?           04:21 PM, 10th Apr                   mayar                   i mean the same t shirt           04:22 PM, 10th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:24 PM, 10th Apr                   mayar                   Hi Im Maria  I have not received a response from you still, please confirm if we are still connected?           04:25 PM, 10th Apr                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:27 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2381284