Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 11:25:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc have a good day                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  have a good day Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  Order Status Bot:  يرجى اختيار موقعك Customer:  centrepointsa Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  6293477414 Bot:    حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 7 to 9 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0571672875            03:08 PM, 10th Apr                   mayar                   .مرحبا  صباح الخير معك ميار,يسرني أن أساعدك            03:08 PM, 10th Apr                     have a good day                    have a good day           03:08 PM, 10th Apr                     have a good day                    i want to ask if when i will recieve my order           03:10 PM, 10th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:10 PM, 10th Apr                     have a good day                    6293477414           03:11 PM, 10th Apr                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966571672875  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:13 PM, 10th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:14 PM, 10th Apr                     have a good day                    the courier contact me 1 time only           03:15 PM, 10th Apr                     have a good day                    he message me in my wats app and he said tommorow he willcome           03:16 PM, 10th Apr                     have a good day                    but he didint contact me again           03:16 PM, 10th Apr                     have a good day                             03:17 PM, 10th Apr                     have a good day                    everyday im waiting for my order and no one call me           03:17 PM, 10th Apr                     have a good day                    when he come and diliver           03:19 PM, 10th Apr                   mayar                   so Kindly send us your address to confirm it           03:21 PM, 10th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:21 PM, 10th Apr                     have a good day                    yes           03:22 PM, 10th Apr                     have a good day                    king abdulaziz road 11a wallan hyundai           03:22 PM, 10th Apr                     have a good day                    i already send my adress to the courier who contact me 3dys before           03:23 PM, 10th Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:24 PM, 10th Apr                   mayar                   Is there anything else i can help you with?            03:24 PM, 10th Apr                     have a good day                    send me a message to my number i           03:24 PM, 10th Apr                     have a good day                    thank you           03:25 PM, 10th Apr                   mayar                   we will send you an email           03:25 PM, 10th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:25 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2380919