Subject: New Reply Received - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 10:38:55 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  refund  Ticket comment <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
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<div dir="ltr">++Hi Team,</div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Kindly provide us with the product description/photos for the below order.</div>
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<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Order Number</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px; min-width: 6em">Date Creation</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">AWB</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Tracking No.</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Order Ref</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Name</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px; min-width: 6em">Dispatch Date</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Client</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Amount</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Payment Type</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Logistic Status</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Status</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Service Type</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Driver</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Warehouse</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Shelf</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">Call Count</th>
<th style="padding: 3px 6px; text-align: left; font-weight: bold; vertical-align: middle; border-left: none; line-height: 18px">OFD Count</th>
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<td style="padding: 3px 6px; text-align: right !important; vertical-align: top; line-height: 18px; max-width: 100px" title="Total">297.00</td>
<td style="padding: 3px 6px; text-align: right !important; vertical-align: top; line-height: 18px; max-width: 100px"></td>
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<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>AG109601282</td>
<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; min-width: 6em; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>04/06/2021</td>
<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>OLAPIAG109601282ad203d3d751d4</td>
<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>34191223182598</td>
<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>9648404459</td>
<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Adnan Alhamed</td>
<td title="Committed date for delivery." style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; min-width: 6em; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'></td>
<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' title="For this particular Order this is the supplier">Landmark Retail Investment Co LLC –</td>
<td style='padding: 3px 6px; text-align: right !important; vertical-align: top; line-height: 18px; max-width: 100px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' title="The total amount.">297.00</td>
<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Cash on Delivery</td>
<td style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Shelved(cancelled)</td>
<td dir="ltr" style='padding: 3px 6px; text-align: left; vertical-align: top; line-height: 18px; white-space: pre-line; color: rgb(64, 64, 64); font-family: "Lucida Grande", Helvetica, Verdana, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' title="Gives the status of the quotation or sales order. The exception status is automatically set when a cancel operation occurs in the processing of a document linked to the sales order. The 'Waiting Schedule' status is set when the invoice is confirmed but waiting for the scheduler to run on the order date.">Not Scheduled</td>
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<div>Best Regards,</div>
<div><strong><br></strong></div>
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<div dir="ltr" style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt">Mahmoud Nabil</div>
<div dir="ltr" style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt">Client Support Coordinator</div>
<div dir="ltr" style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><br></div>KSA  +966112049199<br> UAE  +97148012995<br><div dir="ltr" style="line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt">Website: <a href="http://www.fetchr.us/" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">www.fetchr.us</a>
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                          <blockquote class="freshdesk_quote">
                            On
                            Thu, Apr 8 at  5:21 PM
                            <span class="separator">,  Bosaina Nasser &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Kind Reminder.</div>
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<div>With sincere thanks,</div>
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<br><br style="box-sizing: border-box"><br style="box-sizing: border-box"><div style="box-sizing: border-box; word-break: break-word; overflow: auto"><div style="box-sizing: border-box; word-break: break-word; overflow: auto"><table style="word-break: normal; color: rgb(34, 34, 34); font-size: small; border: none"><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box; height: 88.5pt">
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<span style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 12pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); background-color: transparent; white-space: pre-wrap"><span style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 149px; height: 68px"><img src="https://lh4.googleusercontent.com/zLbGPTuNGPy6PpYh4k7QZExDehSvBKJn7htgMhYJNNIkRig7XCK6eNJY8AL09hKf1ygcikf4WbT0HnUtB6iiZZKmmyVaQolkKK3tilUhVGnUG2soYI4OX7bGvX6kwAVITRdX09ZV" width="149" height="68" style="box-sizing: border-box; cursor: pointer; height: auto" class="fr-fic fr-dii"></span></span><br style="box-sizing: border-box">
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<td class="current" style="box-sizing: border-box; padding: 5pt; border-left: 1pt solid rgb(118, 134, 146); overflow: hidden">
<br style="box-sizing: border-box"><div><span style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 14pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; white-space: pre-wrap">   Bosaina Nasser <br style="box-sizing: border-box"></span></div>
<div><span style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); white-space: pre-wrap"> Client Support Coordinator</span></div>
<div class="current"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); white-space: pre-wrap"> </span></div>
<div><span style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; white-space: pre-wrap">    <a href="http://fetchr.us/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word" target="_blank">fetchr.us</a></span></div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2244462