Subject: Ticket Assigned - Conversation with syed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 12:55:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed syed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed Bot:  Hi Syed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8249116206 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555476988            04:34 PM, 09th Apr                   mayar                   Hi Syed ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:34 PM, 09th Apr                     syed                    Hi           04:34 PM, 09th Apr                     syed                    Today I got my order delivered from centerpoint           04:35 PM, 09th Apr                     syed                    But some of the items are missing           04:35 PM, 09th Apr                     syed                    Pls help in resolving           04:35 PM, 09th Apr                     syed                    You there?           04:36 PM, 09th Apr                     syed                    Hi           04:37 PM, 09th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:42 PM, 09th Apr                     syed                    Ok sure           04:43 PM, 09th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (KWD 11.63) on (4/8/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:51 PM, 09th Apr                     syed                    Can I know which of the items not available           04:52 PM, 09th Apr                   mayar                   The 4 itema in your order ID 8249116206went out of stock, so we've partially shipped your order and the amount of KWD 11.63 will be refunded back to your debit or Credit Card in 7- 14working days.           04:52 PM, 09th Apr                   mayar                   Is there anything else i can help you with?            04:53 PM, 09th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:54 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2377206