Subject: Ticket Assigned - Conversation with aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 12:50:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha aisha                    Bot:  Hi again! Bot:  Please enter your name Customer:  aisha Bot:  Hi Aisha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:28 PM, 09th Apr                   mayar                   Hi  Aisha ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:29 PM, 09th Apr                     aisha                    My order has been canceled           04:29 PM, 09th Apr                     aisha                    How  i get refund my amount           04:30 PM, 09th Apr                   mayar                   Kindly send your order number           04:32 PM, 09th Apr                     aisha                    9648179822           04:33 PM, 09th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:35 PM, 09th Apr                     aisha                    Ok           04:36 PM, 09th Apr                   mayar                   still checking           04:42 PM, 09th Apr                   mayar                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+971556137128).           04:46 PM, 09th Apr                   mayar                   As per your request the correct contact number was already shared with the courier partner however, as we can see they have already returned the order at this time. Unfortunately once the items are already returned we are unable to resend them.           04:47 PM, 09th Apr                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:47 PM, 09th Apr                   mayar                   Is there anything else i can help you with?            04:47 PM, 09th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:50 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2377188