Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 12:38:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0578002105            04:26 PM, 09th Apr                     hi                    Sure           04:26 PM, 09th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:26 PM, 09th Apr                     hi                    Hello           04:26 PM, 09th Apr                     hi                    Mrs faisal here           04:26 PM, 09th Apr                     hi                    I just wanted to know that ,when will I recieve my refund           04:27 PM, 09th Apr                   mayar                   Hi Mrs faisal           04:27 PM, 09th Apr                   mayar                   Kindly send your order number           04:27 PM, 09th Apr                     hi                    Ok wait           04:28 PM, 09th Apr                     hi                    6292442264           04:29 PM, 09th Apr                     hi                    6290605367           04:29 PM, 09th Apr                     hi                    6290337592           04:30 PM, 09th Apr                     hi                    3 parcels           04:30 PM, 09th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:31 PM, 09th Apr                     hi                    Sure           04:32 PM, 09th Apr                   mayar                   We would like to inform you that your products reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:34 PM, 09th Apr                   mayar                   Is there anything else i can help you with?            04:34 PM, 09th Apr                     hi                    No thanks           04:36 PM, 09th Apr                     hi                    Take care bye           04:36 PM, 09th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:37 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2377133