Subject: Ticket Assigned - Conversation with safiyullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 12:02:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safiyullah safiyullah                    Bot:  Hi again! Bot:  Please enter your name Customer:  safiyullah Bot:  Hi Safiyullah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Helpful Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Safiyullah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:46 PM, 09th Apr                   mayar                   Hi Safiyullah, Thank you for contacting us. My name is Mayar ,How may I help you?           03:47 PM, 09th Apr                   mayar                   Kindly your order number           03:48 PM, 09th Apr                     safiyullah                    #9637855699           03:49 PM, 09th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:51 PM, 09th Apr                     safiyullah                    Ok           03:51 PM, 09th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (AED40 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:53 PM, 09th Apr                   mayar                   Is there anything else i can help you with?            03:53 PM, 09th Apr                     safiyullah                    Yes           03:53 PM, 09th Apr                   mayar                   How may i help           03:55 PM, 09th Apr                   mayar                   ?           03:55 PM, 09th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:55 PM, 09th Apr                   mayar                   Hi (Safiyullah, I have not received a response from you still, please confirm if we are still connected?           03:58 PM, 09th Apr                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:01 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2376986