Subject: Ticket Assigned - Conversation with saima zahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 11:44:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saima zahid saima zahid                    Bot:  Hi again! Bot:  Please enter your name Customer:  saima zahid Bot:  Hi Saima Zahid ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:37 PM, 09th Apr                   mayar                   Hi Saima ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:38 PM, 09th Apr                     saima zahid                    Hi I requested a return and return team collected the order but didn’t receive the refund yet           03:39 PM, 09th Apr                     saima zahid                    Order no is 9646663473           03:39 PM, 09th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:40 PM, 09th Apr                     saima zahid                    Ok           03:41 PM, 09th Apr                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded           03:43 PM, 09th Apr                     saima zahid                    Ok  thanks           03:44 PM, 09th Apr                   mayar                   Is there anything else i can help you with?            03:44 PM, 09th Apr                     saima zahid                    Thanks           03:44 PM, 09th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:44 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2376915