Subject: Ticket Assigned - Conversation with hanna suroor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 11:38:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanna suroor hanna suroor                    Bot:  Hi again! Bot:  Please enter your name Customer:  hanna suroor Customer:  hai Bot:  Hi Hanna Suroor ,what do you need help with? Bot:  Hi Hanna Suroor ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:31 PM, 09th Apr                     hanna suroor                    K           03:31 PM, 09th Apr                   mayar                   Hi Hanna  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:31 PM, 09th Apr                     hanna suroor                    Hii           03:31 PM, 09th Apr                     hanna suroor                    Gud Afternoon           03:32 PM, 09th Apr                     hanna suroor                    have returned the item on 8th March order No6280712665 until now I didn't receive the refund.           03:32 PM, 09th Apr                     hanna suroor                    Many times I have enquired with this issue           03:32 PM, 09th Apr                   mayar                   Kindly send you your order number           03:32 PM, 09th Apr                     hanna suroor                    I have mailed the bank statement from 8/3/21 to 4/4/21           03:33 PM, 09th Apr                     hanna suroor                    I have already send the order no           03:33 PM, 09th Apr                     hanna suroor                    order No6280712665           03:34 PM, 09th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:34 PM, 09th Apr                     hanna suroor                    Ok           03:34 PM, 09th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (176.36) on (1/4/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:35 PM, 09th Apr                   mayar                   Is there anything else i can help you with?            03:35 PM, 09th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:38 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2376882