Subject: Ticket Assigned - Conversation with gaurav
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 06:55:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gaurav gaurav                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  gaurav and my order number is this 6283412964 and i am waiting for my refund Bot:  Please enter your name Customer:  its more than 14days now Bot:  Please enter your name Customer:  gaurav Bot:  Hi Gaurav ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:48 AM, 09th Apr                     gaurav                    ?           10:48 AM, 09th Apr                   mayar                   Hi Gaurav,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:49 AM, 09th Apr                     gaurav                    Hi Mayar,           10:49 AM, 09th Apr                     gaurav                    I am waiting for my refund ands its more than 15 days now           10:50 AM, 09th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (124.55) on (31/3/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:50 AM, 09th Apr                   mayar                   Is there anything else i can help you with?            10:50 AM, 09th Apr                     gaurav                    But you  cancelled before 31 st           10:51 AM, 09th Apr                   mayar                   yes but it reached warehouse  on 31/3/2021           10:52 AM, 09th Apr                   mayar                   Is there anything else i can help you with?           10:53 AM, 09th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:55 AM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2375970