Subject: Ticket Assigned - Conversation with purnima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 13:43:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with purnima purnima                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Purnima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4547532417 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:36 PM, 08th Apr                     purnima                    I just received a message saying that the order has been rejected by the customer           05:37 PM, 08th Apr                   mayar                   Hi  Purnima ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:37 PM, 08th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           05:38 PM, 08th Apr                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97433649399 )  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:39 PM, 08th Apr                   mayar                   Is there anything else i can help you with?            05:40 PM, 08th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:43 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2373612