Subject: Ticket Assigned - Conversation with maliha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 10:29:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maliha maliha                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  maliha Bot:  Hi Maliha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6290149258 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:21 PM, 08th Apr                   mayar                   Hi  Maliha ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:21 PM, 08th Apr                     maliha                    Great, hi Mayar           02:21 PM, 08th Apr                     maliha                    I need help to track my order           02:22 PM, 08th Apr                     maliha                    I contacted one of the agents two days ago and I was told I will be receiving my order with the next 24 hours           02:22 PM, 08th Apr                     maliha                    Which I haven’t yet           02:22 PM, 08th Apr                     maliha                    I placed my order on the 30th of March           02:22 PM, 08th Apr                     maliha                    It’s been so long           02:22 PM, 08th Apr                     maliha                    What’s taking so long? What is the current status? When will I get my order?           02:23 PM, 08th Apr                     maliha                    Hello?           02:24 PM, 08th Apr                   mayar                   it takes 3-5 days to be delivered           02:24 PM, 08th Apr                     maliha                    Yes it should only take 3 to 5 days           02:25 PM, 08th Apr                     maliha                    It’s been 10 days now           02:25 PM, 08th Apr                     maliha                    When will I get my order? Kindly check and tell me           02:26 PM, 08th Apr                     maliha                    Or else I’ll have to cancel it given the conditions that I’m put to so much hold for it           02:26 PM, 08th Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:26 PM, 08th Apr                   mayar                   Is there anything else i can help you with?            02:26 PM, 08th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:28 PM, 08th Apr                     maliha                    I need to be informed about it’s status ASAP. That’s all I need help with. Thank you for your assistance           02:28 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2372433