Subject: Ticket Assigned - neeeeeeeed escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 07:32:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  neeeeeeeed escalation varadharajan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  varadharajan Bot:  Hi Varadharajan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9647994146 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503152274            11:25 AM, 08th Apr                   mayar                   Hi Varadharajan ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:25 AM, 08th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           11:28 AM, 08th Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:30 AM, 08th Apr                   mayar                   Is there anything else i can help you with?            11:30 AM, 08th Apr                   mayar                   we will contact our team to deliver your order asap           11:31 AM, 08th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2371460