Subject: Ticket Assigned - Conversation with herbert
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 07:23:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with herbert herbert                    Bot:  Hi again! Bot:  Please enter your name Customer:  herbert Bot:  Hi Herbert ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527459673            11:16 AM, 08th Apr                   mayar                   Hi  Herbert,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:17 AM, 08th Apr                   mayar                   Kindly send  me your order number           11:17 AM, 08th Apr                     herbert                    My order no. 9641838364 has never been refunded since 13th of march           11:18 AM, 08th Apr                     herbert                    What is the reason           11:18 AM, 08th Apr                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           11:21 AM, 08th Apr                   mayar                   Is there anything else i can help you with?            11:21 AM, 08th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:22 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2371411