Subject: Ticket Assigned - Conversation with deepanjali singh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 06:51:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deepanjali singh deepanjali singh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deepanjali singh Bot:  Hi Deepanjali Singh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9648627671 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562655703            10:10 AM, 08th Apr                   mayar                   Hi ,Deepanjali  Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:10 AM, 08th Apr                     deepanjali singh                    For my order 9648627671 there were supposed to be two items, one was frock other was 12 piece bodysuit set, but I have just got one body suit , not 12           10:11 AM, 08th Apr                     deepanjali singh                             10:11 AM, 08th Apr                     deepanjali singh                             10:11 AM, 08th Apr                     deepanjali singh                    Attaching the pics also for ur reference           10:11 AM, 08th Apr                     deepanjali singh                    Did u receive it?           10:12 AM, 08th Apr                     deepanjali singh                    ??           10:14 AM, 08th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           10:14 AM, 08th Apr                     deepanjali singh                    You got the images I sent?           10:15 AM, 08th Apr                   mayar                   yes           10:16 AM, 08th Apr                   mayar                   After checking your order, we found out that your order has been delivered completely, including (12 piece bodysuit set,).           10:19 AM, 08th Apr                     deepanjali singh                    So?           10:19 AM, 08th Apr                     deepanjali singh                    Dear I sent u pic of what I got           10:19 AM, 08th Apr                     deepanjali singh                    Just one bodysuit not 12           10:20 AM, 08th Apr                   mayar                   you mean that you got only the dress           10:22 AM, 08th Apr                     deepanjali singh                    ??           10:22 AM, 08th Apr                   mayar                   right ?           10:22 AM, 08th Apr                     deepanjali singh                    Dear the 12 bodysuit we’re supposed to be there in packet it has just 1 where are other 11??           10:23 AM, 08th Apr                     deepanjali singh                             10:25 AM, 08th Apr                   mayar                   We are truly sorry to hear that however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:26 AM, 08th Apr                     deepanjali singh                    See I ordered this item.. it says there are supposed to be 12 bodysuits in this pack, the pack i received and shared the pic also immediately after opening has just 1 item .. not 12           10:26 AM, 08th Apr                     deepanjali singh                    Dear what are you writing ??           10:26 AM, 08th Apr                     deepanjali singh                    Do u understand what I am saying ?           10:26 AM, 08th Apr                     deepanjali singh                    If I return the item ur team will come back to me saying that only 1 bodysuit is there??           10:27 AM, 08th Apr                     deepanjali singh                    Hello u there ?           10:27 AM, 08th Apr                   mayar                   yes           10:29 AM, 08th Apr                     deepanjali singh                    So what have you written ?? Sending me return policy I know of that .. it doesn’t solve my query ??!!!           10:29 AM, 08th Apr                   mayar                   if you have missing items  so please return the item           10:29 AM, 08th Apr                   mayar                   and reorder it           10:30 AM, 08th Apr                   mayar                   Is there anything else i can help you with?            10:30 AM, 08th Apr                     deepanjali singh                    When I return it your team will say the returned items are incomplete.!!           10:30 AM, 08th Apr                     deepanjali singh                    I won’t get the refund           10:30 AM, 08th Apr                     deepanjali singh                    Are u understanding what I am saying?           10:31 AM, 08th Apr                   mayar                   no you we get your refund completely           10:31 AM, 08th Apr                   mayar                   yes           10:31 AM, 08th Apr                     deepanjali singh                    How?           10:31 AM, 08th Apr                     deepanjali singh                    Ur return department team will contradict this and say that I have not returned the complete item set and only 1 , as they don’t know of the complete issue. I was delivered only 1 bodysuit not 12, so I will be able to return only what I got           10:33 AM, 08th Apr                   mayar                   the problem is from our end so we will refund the amount           10:33 AM, 08th Apr                     deepanjali singh                    Then my refund will be stuck           10:33 AM, 08th Apr                   mayar                   we will raise a complain for you           10:33 AM, 08th Apr                     deepanjali singh                    Can you give me reference number for this confirmation, in case I don’t get my refund I need to be able to tell that I was told so to return           10:34 AM, 08th Apr                   mayar                   I am gonna to create a return request for you and it will mention that you got incomplete item           10:37 AM, 08th Apr                   mayar                   is it ok           10:37 AM, 08th Apr                   mayar                   then you will be refunded           10:37 AM, 08th Apr                   mayar                   is it ok           10:38 AM, 08th Apr                   mayar                   Do you want me to create a return request ?           10:39 AM, 08th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           10:40 AM, 08th Apr                     deepanjali singh                    Yes           10:41 AM, 08th Apr                     deepanjali singh                    Please do the needful           10:41 AM, 08th Apr                     deepanjali singh                    Ensure I get my refund pls           10:41 AM, 08th Apr                     deepanjali singh                    And share the reference number also for this confirmation of full refund           10:42 AM, 08th Apr                     deepanjali singh                    It shouldn’t be that I return the item and still not get refund           10:42 AM, 08th Apr                   mayar                   I created a return request for you and our team will contact you in 3-5 days           10:43 AM, 08th Apr                     deepanjali singh                    Reference number of complain please           10:43 AM, 08th Apr                   mayar                   and you will get the amount  completely           10:44 AM, 08th Apr                     deepanjali singh                    Pls share the Refernce number for this confirmation and complain           10:44 AM, 08th Apr                     deepanjali singh                    Also will I get the copy of this chat I had with you on my email ??           10:44 AM, 08th Apr                     deepanjali singh                    ??           10:46 AM, 08th Apr                   mayar                   it is not a complain it is only  a return request so you can track using this number           10:46 AM, 08th Apr                     deepanjali singh                    But I raised an issue and got confirmation that I will get full refund how will I know that .. tomorrow if my refund is denied then?           10:46 AM, 08th Apr                   mayar                   RP040821001088           10:47 AM, 08th Apr                   mayar                   it will  take 3-5 days  to collect the item           10:48 AM, 08th Apr                   mayar                   then you will be refunded           10:48 AM, 08th Apr                   mayar                   our team will contact you  in 3-5 days           10:48 AM, 08th Apr                   mayar                   Is there anything else i can help you with?            10:48 AM, 08th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:51 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2371258