Subject: Ticket Assigned - Conversation with roxan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 06:06:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roxan roxan                    Bot:  Hi again! Bot:  Please enter your name Customer:  roxan Bot:  Hi Roxan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer f
 or us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:59 AM, 08th Apr                   mayar                   Hi Roxan,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:00 AM, 08th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           10:02 AM, 08th Apr                   mayar                   Kindly send me your order number           10:04 AM, 08th Apr                   mayar                   Hi Roxan I have not received a response from you still, please confirm if we are still connected?           10:04 AM, 08th Apr                   mayar                   As we have not received a response, this ch
 at will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:06 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2371104