Subject: New Reply Received - Re: order Not Received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 06:39:05 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: order Not Received   Ticket comment <div>Good Day Mr.Manish,</div>
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<div>I really appreciate you doing this for me.</div>
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<div> Here’s my order number LM8241115823.  I want to return or exchange the size of the pants I ordered as it is too big for me. If its possible. I attached here a photo of the item. Thank you for your usual support. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNzkyMzQ0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.K_aZ5_Z0W3rnZ1IRF2cjP0A9yJAKjRCP-kCJlhzT_Cw"><br><br><div dir="ltr">
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<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNzkyMzQ0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-mW-CgqsHdmRClpLYhOojBSepjuUFq21wBw_8RQtnVI"><br></span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody"><br></span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody">Best Regards,</span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody"><b>Pearl Jabat</b></span></div>
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<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody"><br></span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody"><a href="http://snap.aiauno.com" rel="noreferrer">http://snap.aiauno.com</a></span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody">twitter.com/@diosamia01</span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody">Instagram.com/maia.jabat</span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody">facebook.com/maiajabat</span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody"><br></span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody"><br></span></div>
<div style="margin: 0px; font-stretch: normal; font-size: 44px; line-height: normal; font-family: Helvetica"><span style="font-size: 13pt; background-color: rgba(255, 255, 255, 0); font-family: UICTFontTextStyleBody">Please consider your environmental responsibilty - think before you print!</span></div>
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<div>On 03/04/2021, at 7:21 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2248400</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2248400<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Manish Kumar : </div>
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<div dir="ltr">Hi Pearl,</div>
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<div>Thank you for contacting us.</div>
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<div>We apologise for the inconvenience caused to you.</div>
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<div dir="ltr">In the meantime, an exchange is not available at Centrepoint/Splash however you can return the item.</div>
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<div dir="ltr">Please let us know your order number and the item name about your inquiry so that we can raise a return request for you.</div>
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<div>Looking forward to hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2248400