Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 14:35:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rana                    Bot:  Hi again! Bot:  Please enter your name Customer:  rana Bot:  Hi Rana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:14 PM, 04th Apr                   mayar                   Hi Rana ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:14 PM, 04th Apr                     rana                    My return has been picked up 4 days ago and i still haven't been refunded           06:16 PM, 04th Apr                   mayar                   Kindly send your order number           06:19 PM, 04th Apr                     rana                    6288467580           06:20 PM, 04th Apr                   mayar                   This is clearly not the experience we want our customers to have when they shop with us.  ​ Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not.   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           06:25 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            06:25 PM, 04th Apr                     rana                    Well when will I be refunded though           06:26 PM, 04th Apr                     rana                    ??           06:27 PM, 04th Apr                   mayar                   it takes 7-15 days to be processed           06:31 PM, 04th Apr                     rana                    But ya'll told me it's 2-3 days..           06:32 PM, 04th Apr                     rana                             06:32 PM, 04th Apr                   mayar                   the refund takes 7-15 to be processed           06:33 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            06:34 PM, 04th Apr                     rana                    Okay           06:35 PM, 04th Apr                     rana                    No thanks           06:35 PM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:35 PM, 04th Apr                     rana                    It's already been 4 days so           06:35 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351934