Subject: Ticket Assigned - Conversation with wasif ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 14:33:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wasif ali wasif ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wasif ali Bot:  Hi Wasif Ali ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532184502            06:10 PM, 04th Apr                   mayar                   Hi  Wasif,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:11 PM, 04th Apr                     wasif ali                    I am very disappointed with the return delivery service of the Landmark group as a brand in Riyadh. I had one of the worst and traumatic experiences with the LMG delivery agent. I am stating the whole incident here:  I had a return request for an item with order number 6281042090 and return request number 1000684054. The representative whose name is "Muhammad" with the phone number (0096-55-9042986) left the location without accepting it. Yesterday, the same representative called for another return request with order number 6290225662 and return request number 1000730873. I already made this return to the store but he kept calling. I returned him the item which was supposed to be returned and he took it.  Today morning, he called me and used very abusive language with racial comments along with foul language. Also, he threatened to come to my place and get physical with me as I have committed fraud.   Everything in the system is clear from my end and yet the LMG representative uses very abusive behaviour in his transactions with me. I actually headed toward the police station and lodged a complaint against him as he is threatening me.   I am very sorry to say that the Landmark group return service is the worst of any in the market. The courier service agent, which was from LMG, actually stated in his call that "He is above and beyond any LAW of the company".   I want a complete investigation of the incident and want punishment for the elements at the LMG courier agent.   I am open to any contact by the company on this matter.           06:11 PM, 04th Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:14 PM, 04th Apr                     wasif ali                    how much time it will take?           06:14 PM, 04th Apr                     wasif ali                    it's deplorable to have such LMG courier agents           06:15 PM, 04th Apr                   mayar                   it takes 2-3 days           06:18 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            06:19 PM, 04th Apr                     wasif ali                    What the complaint tracking number?           06:19 PM, 04th Apr                     wasif ali                    what is the complaint tracking number?           06:19 PM, 04th Apr                   mayar                   our team will contact you on the email           06:23 PM, 04th Apr                   mayar                   regarding your complain           06:23 PM, 04th Apr                     wasif ali                    I am looking forward           06:24 PM, 04th Apr                     wasif ali                    Where is centerpoint warehouse in Riyadh which process suc requests?           06:25 PM, 04th Apr                   mayar                   you can visit our main branch in riyadh           06:29 PM, 04th Apr                   mayar                   they will do the needful           06:29 PM, 04th Apr                   mayar                   Is there anything else i can help you with?           06:30 PM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:32 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351907