Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 14:30:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello mam sir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello mam sir Bot:  Hi Hello Mam Sir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6291020776 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532929780            06:13 PM, 04th Apr                     hello mam sir                    Please i need to talk to an agent           06:14 PM, 04th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:15 PM, 04th Apr                     hello mam sir                    Good aftrnoon too           06:16 PM, 04th Apr                     hello mam sir                    Sir  my order .i ask the deligent to deliver at 7pm.bcos of my situation here at the house of my boss.thy didnt allow me to go out or talk sombody.so a beg him to wait me or dlvr at 7pm.but he didnt accept me.he decide to return my my order with out my permission           06:17 PM, 04th Apr                     hello mam sir                    Please help me to pick my orders sir mayer           06:18 PM, 04th Apr                     hello mam sir                    /startOver           06:19 PM, 04th Apr                     hello mam sir                    Hello sir mam please help me           06:21 PM, 04th Apr                     hello mam sir                    Please call my mobile number.i need my orders           06:22 PM, 04th Apr                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            06:26 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            06:26 PM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:29 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351888