Subject: Ticket Assigned - Conversation with riyan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 14:05:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with riyan riyan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  riyan Bot:  Hi Riyan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599372123            05:47 PM, 04th Apr                   mayar                   Hi Riyan ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:48 PM, 04th Apr                     riyan                    Hi           05:49 PM, 04th Apr                     riyan                    I customer care agent came and picked up the dresses for return on thurs , 1st April . But the transactions haven’t been updated yet. Haven’t got credits or any msg regarding the same           05:51 PM, 04th Apr                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           05:56 PM, 04th Apr                     riyan                             05:56 PM, 04th Apr                     riyan                    Ok so it takes a week for the whole process           05:57 PM, 04th Apr                   mayar                   yes           06:02 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            06:02 PM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:04 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351717