Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 13:15:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6290950795 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6290950705 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  578847609            05:08 PM, 04th Apr                     hi                    I need cancel my order           05:08 PM, 04th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:09 PM, 04th Apr                     hi                    Sir i need cancel my order           05:09 PM, 04th Apr                     hi                             05:10 PM, 04th Apr                     hi                    Hello sir           05:11 PM, 04th Apr                     hi                    What's problem           05:11 PM, 04th Apr                     hi                    Hi           05:12 PM, 04th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           05:12 PM, 04th Apr                     hi                    Ok           05:13 PM, 04th Apr                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:13 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            05:13 PM, 04th Apr                     hi                    On thanks           05:15 PM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2351362