Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 11:52:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:30 PM, 04th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:31 PM, 04th Apr                     hello                    hello my refund was picked up few days ago i want to get my refund transfedd to my bank           03:31 PM, 04th Apr                     hello                    and i did not get refund until now           03:31 PM, 04th Apr                     hello                    hello           03:32 PM, 04th Apr                     hello                    ??           03:32 PM, 04th Apr                     hello                    u there?           03:33 PM, 04th Apr                     hello                    !!!!!           03:34 PM, 04th Apr                     hello                    hello           03:35 PM, 04th Apr                     hello                    /startOver           03:35 PM, 04th Apr                     hello                    helo           03:35 PM, 04th Apr                     hello                    hello my refund was picked up few days ago i want to get my refund transfedd to my bank           03:38 PM, 04th Apr                   mayar                   Kindly send me your order number           03:38 PM, 04th Apr                     hello                             03:39 PM, 04th Apr                     hello                    i did not even get email to process my refund!           03:40 PM, 04th Apr                     hello                    so?           03:41 PM, 04th Apr                     hello                    hello           03:43 PM, 04th Apr                     hello                    what taking so long           03:43 PM, 04th Apr                     hello                    !!           03:43 PM, 04th Apr                     hello                    ??           03:44 PM, 04th Apr                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:46 PM, 04th Apr                     hello                    i paid cash           03:46 PM, 04th Apr                     hello                    i want to to transfer in my bank account           03:46 PM, 04th Apr                   mayar                   for sorry we can not transfer the amount to your bank account           03:49 PM, 04th Apr                   mayar                   it can only refunded as a credit in your bank           03:50 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            03:50 PM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:52 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350838