Subject: Ticket Assigned - Conversation with mona tawfik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 11:27:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona tawfik mona tawfik                    Customer:  تمام .. شكرا اك Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mona Tawfik ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:03 PM, 04th Apr                   mayar                   Hi Mona ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:03 PM, 04th Apr                     mona tawfik                    السلام عليكم .. من فضلك اود معرفه حاله استرداد المبلغ الخاص بالطلب الاتي           03:03 PM, 04th Apr                     mona tawfik                    6288406669           03:04 PM, 04th Apr                   mayar                   .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           03:06 PM, 04th Apr                     mona tawfik                    تفضلي           03:07 PM, 04th Apr                   mayar                   نود أن إعلامكم أن المنتجات سيستغرق من 2 إلى 3 أيام عمل لكي يصل إلى مستودعاتنا وسيستغرق الأمر من 2 إلى 3 أيام عمل من وقت استلامنا المرتجع لإجراء فحص الجودة واسترداد المبلغ.   بمجرد معالجة استرداد المبلغ ، سيتم إعادة المبلغ الذي دفعته عبر الإنترنت إلى نفس البطاقة التي تم الدفع من خلاله في غضون 7-14 يوم عمل.           03:11 PM, 04th Apr                   mayar                   هل لديك أي إستفسار أخر؟           03:11 PM, 04th Apr                     mona tawfik                    هل لم يصل حتي الان الي المستودعات ؟           03:11 PM, 04th Apr                   mayar                   اليوم في طريقه للمستودهع           03:13 PM, 04th Apr                   mayar                   للمستودع           03:13 PM, 04th Apr                     mona tawfik                    تمام شكرا .. لي استفسار اخر من فضلك ..           03:13 PM, 04th Apr                     mona tawfik                    اود معرفه حاله الطلب 6291306753حيث انه لم يتم شحنه حاي الان مع العلم بانه تم شحن طلب اخر قمت بعمله في اليوم التالي ..           03:13 PM, 04th Apr                   mayar                   تفضل           03:13 PM, 04th Apr                   mayar                   .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           03:18 PM, 04th Apr                     mona tawfik                    تمام           03:18 PM, 04th Apr                   mayar                   لرجاء الملاحظة أن الطلب يستغرق في الوصول 3-5 أيام           03:22 PM, 04th Apr                     mona tawfik                    تمام .. يعني الطلب مؤكد ويتم العمل عليه ؟؟           03:23 PM, 04th Apr                   mayar                   نعم يتم العمل عليه           03:25 PM, 04th Apr                   mayar                   هل لديك أي إستفسار أخر؟           03:25 PM, 04th Apr                   mayar                   كان من دواعي سروري مساعدتكم.            03:27 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350659