Subject: Ticket Assigned - Conversation with leslie santos
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 11:00:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with leslie santos leslie santos                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,this is leslie santos Bot:  Please enter your name Customer:  leslie santos Bot:  Hi Leslie Santos ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9647860879 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505110756            02:13 PM, 04th Apr                     leslie santos                    Thanks           02:14 PM, 04th Apr                     leslie santos                    Hi           02:14 PM, 04th Apr                     leslie santos                    Im requesting for a link on how can i replace the item you cancelled           02:15 PM, 04th Apr                   mayar                   Hi Leslie  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:15 PM, 04th Apr                   mayar                   for sorry it can not be cancelled           02:15 PM, 04th Apr                     leslie santos                    Hi Mayar, good day           02:15 PM, 04th Apr                     leslie santos                    It was cancelled already.i received an email from your group           02:16 PM, 04th Apr                   mayar                   sorry it can not be replaced           02:16 PM, 04th Apr                     leslie santos                    Can someone call me.this automated reply           02:16 PM, 04th Apr                   mayar                   i am with you           02:17 PM, 04th Apr                   mayar                   The Spider-Man Print T-shirt and Jog Pants - Pack of 2 in your order ID 9647860879 went out of stock, so we've partially shipped your order and the amount of AED85.50 will be refunded back to your debit or Credit Card in 7 - 14 working days.           02:19 PM, 04th Apr                   mayar                   the item has been canceled and the amount of it was transferred to your bank account           02:20 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            02:20 PM, 04th Apr                     leslie santos                    I wanted to replace it with new one           02:21 PM, 04th Apr                     leslie santos                    You charge me for 9.50 on items im not the one who cancelled.this is unfair.atleast someone ask me if im willing to replace or not           02:22 PM, 04th Apr                   mayar                   sorry it can not be replaced now Kindly place a new order           02:22 PM, 04th Apr                     leslie santos                    And?           02:24 PM, 04th Apr                     leslie santos                    How about the 9.50 you charge to me?           02:24 PM, 04th Apr                     leslie santos                    Someone called me 30mins ago about this that the link will send so i can replace new one           02:25 PM, 04th Apr                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           02:29 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            02:31 PM, 04th Apr                     leslie santos                    But can you check if you have stock for other item so ican purchase in stores once ipick ul the one i ordered           02:31 PM, 04th Apr                     leslie santos                    Is it possible to reserve the items?           02:32 PM, 04th Apr                   mayar                   Kindly send us name of the item           02:35 PM, 04th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:36 PM, 04th Apr                     leslie santos                    Wait           02:38 PM, 04th Apr                     leslie santos                    I take screenshot how can i send?           02:38 PM, 04th Apr                     leslie santos                             02:38 PM, 04th Apr                     leslie santos                             02:39 PM, 04th Apr                   mayar                   the first screen shot is not clear for me kindly write the name of the item           02:42 PM, 04th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           02:45 PM, 04th Apr                     leslie santos                    Its junior graphic tshirt and pajama (dinosaur design)and LOL activuty pad           02:48 PM, 04th Apr                   mayar                   thisitem( junior graphic tshirt and pajama  is not available           02:50 PM, 04th Apr                   mayar                   and LOL activuty pad is available           02:50 PM, 04th Apr                   mayar                   Kindly place a new order for it           02:51 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            02:51 PM, 04th Apr                     leslie santos                    Im asking if it can be reserve the payin the store on where i can pick up the one i order before           02:51 PM, 04th Apr                     leslie santos                    Just answer me if it can me reserve or not           02:52 PM, 04th Apr                     leslie santos                    This isthe one im asking since we finish the 1st issue of cancellation           02:52 PM, 04th Apr                   mayar                   yes you can  place anew order but it will take 2-3 days to be delivered           02:55 PM, 04th Apr                   mayar                   after that you can get your orders at the same time           02:56 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            02:56 PM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:59 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350493