Subject: Ticket Assigned - Conversation with arshad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 08:08:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arshad arshad                    Bot:  Hi again! Bot:  Please enter your name Customer:  arshad Bot:  Hi Arshad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:57 AM, 04th Apr                   mayar                   Hi  Arshad,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:59 AM, 04th Apr                     arshad                    I have requested for return 4 days ago but i didn't get any call from delivery person yet.           12:01 PM, 04th Apr                   mayar                   it takes 3-5 days to collect the items           12:02 PM, 04th Apr                   mayar                   our team will contact you           12:02 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            12:02 PM, 04th Apr                     arshad                    But its already 4th day           12:03 PM, 04th Apr                   mayar                   Kindly send your order number           12:04 PM, 04th Apr                   mayar                   the shipping company did not contact you today or tomorrow  Kindly contact us again if the shipping company did not contact you today or tomorrow           12:06 PM, 04th Apr                   mayar                   Is there anything else i can help you with?            12:06 PM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:08 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349466