Subject: Ticket Assigned - Conversation with najla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 07:45:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najla najla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  najla Bot:  Hi Najla ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6289976432 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966568483325            11:22 AM, 04th Apr                   mayar                   Hi Najla ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:22 AM, 04th Apr                     najla                    I haven’t received my order. when I checked the tracking,  it’s said wrong number.           11:24 AM, 04th Apr                     najla                    It’s not the first time I order from Centrepoint.           11:24 AM, 04th Apr                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 00966568483325  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           11:25 AM, 04th Apr                     najla                    Ok thank you..           11:26 AM, 04th Apr                     najla                    I have another issue           11:26 AM, 04th Apr                     najla                    I returned an item around March 18, and haven’t received the refund yet.           11:27 AM, 04th Apr                   mayar                   Kindly send me your order number           11:30 AM, 04th Apr                     najla                    Anyone there?!           11:31 AM, 04th Apr                   mayar                   yes           11:34 AM, 04th Apr                   mayar                   Kindly send me your order number           11:34 AM, 04th Apr                     najla                    6279929656           11:37 AM, 04th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           11:39 AM, 04th Apr                     najla                    Ok           11:39 AM, 04th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (149.00) on (  3/18/21) and the amount you paid online will be refunded back to your original payment method within 7 - 15 working days.           11:41 AM, 04th Apr                   mayar                   Is there anything else i can help you with?            11:43 AM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:45 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349334