Subject: Ticket Assigned - Conversation with khadijah bano
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 06:53:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khadijah bano khadijah bano                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khadijah bano Bot:  Hi Khadijah Bano ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9646550353 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547181836            10:46 AM, 04th Apr                   mayar                   Hi  Khadija,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:47 AM, 04th Apr                     khadijah bano                    Ididnt get me delivery yet           10:48 AM, 04th Apr                     khadijah bano                    It almost 5 days to order           10:48 AM, 04th Apr                   mayar                   our team on  its way to deliver it today           10:48 AM, 04th Apr                   mayar                   Please wait a call from the shipping company           10:49 AM, 04th Apr                     khadijah bano                    And u cancelled pant I didn't get money in my account           10:49 AM, 04th Apr                   mayar                   Is there anything else i can help you with?            10:49 AM, 04th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           10:49 AM, 04th Apr                     khadijah bano                    Ok           10:50 AM, 04th Apr                   mayar                   Thank you for reaching out to us.  We apologize for the inconvenience that has happened.  Regarding the order: 9646550353 Please note that the refund has been processed successfully from our side for the amount (AED25.50), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.           10:51 AM, 04th Apr                   mayar                   Is there anything else i can help you with?           10:51 AM, 04th Apr                     khadijah bano                    No thanks           10:52 AM, 04th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2349076