Subject: Ticket Assigned - Conversation with surya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 13:36:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with surya surya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  surya Bot:  Hi Surya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529754245            05:20 PM, 03rd Apr                   mayar                   Hi  Surya,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:21 PM, 03rd Apr                   mayar                   Kindly send me your order number           05:22 PM, 03rd Apr                     surya                    Hi mayar           05:22 PM, 03rd Apr                     surya                             05:23 PM, 03rd Apr                     surya                    I returned rhe brown pant under this order           05:23 PM, 03rd Apr                     surya                    And its nearing a month now           05:23 PM, 03rd Apr                     surya                    And i didn't get by refund           05:23 PM, 03rd Apr                     surya                    Hello           05:26 PM, 03rd Apr                   mayar                   We would like to inform you that we have processed the refund of amount (55) on (3/19/21 ) and the amount you paid online will be refunded back to your original payment method within 7 - 15 working days.           05:26 PM, 03rd Apr                     surya                    Would i get notification           05:26 PM, 03rd Apr                     surya                    When it will           05:26 PM, 03rd Apr                     surya                    Be refunded           05:27 PM, 03rd Apr                   mayar                   it is already refunded you will  get a massage from your bank           05:30 PM, 03rd Apr                   mayar                   Is there anything else i can help you with?            05:33 PM, 03rd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:35 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2346210