Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 13:34:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation afzal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  afzal Bot:  Hi Afzal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509656806            05:19 PM, 03rd Apr                   mayar                   HiِAfzal ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:19 PM, 03rd Apr                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:20 PM, 03rd Apr                     afzal                    Hi           05:20 PM, 03rd Apr                     afzal                    Plz pickup my return           05:21 PM, 03rd Apr                   mayar                   Kindly send me your order number           05:21 PM, 03rd Apr                     afzal                    9636248455           05:22 PM, 03rd Apr                   mayar                   Kindly provide us with your mobile number and your full address           05:23 PM, 03rd Apr                   mayar                   to make the needful           05:24 PM, 03rd Apr                     afzal                    0509656806           05:25 PM, 03rd Apr                   mayar                   Kindly provide us with your your full address           05:26 PM, 03rd Apr                     afzal                    Al qouz industrial area 4, behind al khail mall, taj al madina supermarket,  next enoc petrol pump.           05:28 PM, 03rd Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:30 PM, 03rd Apr                   mayar                   Is there anything else i can help you with?            05:30 PM, 03rd Apr                     afzal                    Thanks           05:31 PM, 03rd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:33 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2346195