Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 11:12:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96569337670            02:49 PM, 03rd Apr                     hello                    Ok           02:49 PM, 03rd Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:49 PM, 03rd Apr                     hello                    Yes           02:49 PM, 03rd Apr                     hello                    Can i return my items on friday..?           02:50 PM, 03rd Apr                   mayar                   which store ?           02:52 PM, 03rd Apr                     hello                    Centerpoint           02:52 PM, 03rd Apr                   mayar                   May you tell me which branch           02:52 PM, 03rd Apr                   mayar                   ?           02:52 PM, 03rd Apr                     hello                    I will go hawally           02:53 PM, 03rd Apr                     hello                    Can i talk to an agent now...? This is my 69337670           02:54 PM, 03rd Apr                   mayar                   the store opens at 8:30 till 3:30           02:57 PM, 03rd Apr                     hello                    Can i bring receipt..? I dont know where i placed it           02:58 PM, 03rd Apr                     hello                    Q           02:58 PM, 03rd Apr                     hello                    I will present my sms that i received           02:58 PM, 03rd Apr                   mayar                   we are contacting you from the chat service we can not make calls but you can contact us on this number 18-00-871           02:58 PM, 03rd Apr                     hello                    How many days can i return my item..? I just received it last wednesday ..           03:00 PM, 03rd Apr                   mayar                   you can return it before 14 days           03:01 PM, 03rd Apr                   mayar                   Is there anything else i can help you with?            03:01 PM, 03rd Apr                     hello                    Is it ok that i will not return it by myself..?           03:02 PM, 03rd Apr                     hello                    Another person will come there and change the item..?           03:02 PM, 03rd Apr                     hello                    Hello ..are u still there.?           03:05 PM, 03rd Apr                   mayar                   for sorry we do not have exchange policy           03:09 PM, 03rd Apr                   mayar                   and your friend can go to  return it instead of you           03:10 PM, 03rd Apr                   mayar                   Is there anything else i can help you with?            03:10 PM, 03rd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:12 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2345284