Subject: Ticket Assigned - Conversation with nafeesa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 10:21:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nafeesa nafeesa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nafeesa Bot:  Hi Nafeesa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0565421345 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565421345            02:07 PM, 03rd Apr                   mayar                   Hi  Nafeesa,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:07 PM, 03rd Apr                     nafeesa                    So i ordered some things           02:08 PM, 03rd Apr                   mayar                   Kindly send me your order number           02:08 PM, 03rd Apr                     nafeesa                    9647166054           02:08 PM, 03rd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           02:08 PM, 03rd Apr                     nafeesa                    Okay           02:08 PM, 03rd Apr                     nafeesa                    On one of the product it is written that the product is cancelled why is that?           02:09 PM, 03rd Apr                   mayar                   Kindly check this order number again           02:10 PM, 03rd Apr                   mayar                   it is not right           02:10 PM, 03rd Apr                     nafeesa                    9647166056           02:10 PM, 03rd Apr                     nafeesa                    Sorry this is the correct one           02:11 PM, 03rd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           02:11 PM, 03rd Apr                     nafeesa                    Ok           02:11 PM, 03rd Apr                     nafeesa                    ?           02:14 PM, 03rd Apr                   mayar                   The 162262338 - - Pointed Toe Mules with Slip-On Styling  in your order ID 9647166056went out of stock, so we've partially shipped your order and the invoice has been amended           02:14 PM, 03rd Apr                   mayar                   Is there anything else i can help you with?            02:14 PM, 03rd Apr                     nafeesa                    So will i have to pay for it:?           02:14 PM, 03rd Apr                     nafeesa                    I wont have to pay for that product right?           02:15 PM, 03rd Apr                   mayar                   yes sure you will not           02:15 PM, 03rd Apr                     nafeesa                    So what will the total be?           02:16 PM, 03rd Apr                     nafeesa                    Total amount           02:17 PM, 03rd Apr                     nafeesa                    The total is still the same in the max app           02:17 PM, 03rd Apr                   mayar                   it will be 114           02:20 PM, 03rd Apr                   mayar                   Is there anything else i can help you with?            02:20 PM, 03rd Apr                     nafeesa                    Okay           02:20 PM, 03rd Apr                     nafeesa                    No thank you           02:20 PM, 03rd Apr                     nafeesa                    Thank you for your time           02:20 PM, 03rd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2344898