Subject: Ticket Assigned - Conversation with hina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 09:05:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hina hina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hina Bot:  Hi Hina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  507029826            12:56 PM, 03rd Apr                   mayar                   Hi  Hina,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:56 PM, 03rd Apr                     hina                    Hi           12:57 PM, 03rd Apr                   mayar                   Kindly send me your order number           12:57 PM, 03rd Apr                     hina                    I am still waiting for my refund           12:57 PM, 03rd Apr                     hina                    9644361066           12:57 PM, 03rd Apr                     hina                    Please can you refund me now.           12:57 PM, 03rd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           12:58 PM, 03rd Apr                     hina                    Ok           12:58 PM, 03rd Apr                     hina                    ?           01:00 PM, 03rd Apr                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:02 PM, 03rd Apr                   mayar                   Is there anything else i can help you with?            01:02 PM, 03rd Apr                     hina                    No thanks. Please make return prosess quicker. Some shops like 6th street refund same day.           01:03 PM, 03rd Apr                   mayar                   ok we are tying our best           01:05 PM, 03rd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:05 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2344414