Subject: Ticket Assigned - Conversation with vishal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 07:40:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vishal vishal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vishal Bot:  Hi Vishal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566285879            11:24 AM, 03rd Apr                     vishal                    Hello           11:25 AM, 03rd Apr                   Bot                   أهلا مرة أخرى!           11:25 AM, 03rd Apr                   mayar                   Hi Yishal,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:25 AM, 03rd Apr                     vishal                    Can i buy a gift card           11:25 AM, 03rd Apr                     vishal                    A prepaid card to gift someone           11:26 AM, 03rd Apr                   mayar                   yes  sure you can go to any store and buy one           11:27 AM, 03rd Apr                   mayar                   Is there anything else i can help you with?            11:28 AM, 03rd Apr                     vishal                    Is it possible to do it online...or by your app??           11:28 AM, 03rd Apr                     vishal                    I can't find it on the app...and also on the website....           11:32 AM, 03rd Apr                   mayar                   you can check gift card icon on our app and the website           11:32 AM, 03rd Apr                     vishal                    Where is it.? Can u send instructions or a picture?           11:33 AM, 03rd Apr                   mayar                   Could you please allow me 2 minutes to check the details?           11:33 AM, 03rd Apr                     vishal                    Ok           11:33 AM, 03rd Apr                   mayar                   Check this link please   https://www.centrepointstores.com/ae/en/tour           11:35 AM, 03rd Apr                   mayar                   sorry for that but it is not available to buy it online           11:38 AM, 03rd Apr                   mayar                   you can go to any store           11:38 AM, 03rd Apr                   mayar                   Is there anything else i can help you with?            11:38 AM, 03rd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2343927