Subject: Ticket Assigned - Conversation with nermeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 06:40:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nermeen nermeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nermeen Bot:  Hi Nermeen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505120912            10:30 AM, 03rd Apr                   mayar                   Hi  Nermeen,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:31 AM, 03rd Apr                   mayar                   Kindly send me your order number           10:31 AM, 03rd Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           10:32 AM, 03rd Apr                     nermeen                    yes imhere           10:32 AM, 03rd Apr                     nermeen                    what is the exchange policy if i buy something online and the size doesnt fit properly           10:32 AM, 03rd Apr                     nermeen                    Mayar are you there?           10:33 AM, 03rd Apr                   mayar                   for sorry we do not have exchange policy you can only return it           10:33 AM, 03rd Apr                   mayar                   Kindly send me your order number           10:33 AM, 03rd Apr                     nermeen                    return and buy new again?           10:33 AM, 03rd Apr                   mayar                   yes           10:34 AM, 03rd Apr                     nermeen                    and how many days until the refund is received to my account?           10:34 AM, 03rd Apr                   mayar                   did you pay cash?           10:35 AM, 03rd Apr                     nermeen                    if i will pay by card           10:35 AM, 03rd Apr                     nermeen                    Mayar are you there?           10:36 AM, 03rd Apr                   mayar                   if you payed using your card you will get your refund in 7-15 days           10:36 AM, 03rd Apr                   mayar                   if you payed cash you will get your refund in your credit after returning the item           10:37 AM, 03rd Apr                   mayar                   Is there anything else i can help you with?            10:37 AM, 03rd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2343693