Subject: Ticket Assigned - Conversation with lorna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 14:17:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lorna lorna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lorna Bot:  Hi Lorna ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528762378            06:09 PM, 02nd Apr                     lorna                    Ok           06:09 PM, 02nd Apr                   mayar                   Hi مخقثىش,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:09 PM, 02nd Apr                     lorna                    Hi           06:09 PM, 02nd Apr                   mayar                   Hi Lorena ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:10 PM, 02nd Apr                     lorna                    Hi mayar I wanted change my order           06:10 PM, 02nd Apr                     lorna                    Size did not fit me           06:10 PM, 02nd Apr                     lorna                    Can I exchange my order?           06:10 PM, 02nd Apr                   mayar                   for sorry we do not have exchange policy           06:11 PM, 02nd Apr                   mayar                   we can only return it           06:11 PM, 02nd Apr                     lorna                    Even if I go to the store and have it change from there?           06:11 PM, 02nd Apr                     lorna                    I want to go to that store and have it change from there is possible? I have just collected them last night           06:12 PM, 02nd Apr                     lorna                    Mayar           06:13 PM, 02nd Apr                   mayar                   you can only return it at the store           06:14 PM, 02nd Apr                   mayar                   Kindly send me your order number           06:14 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            06:15 PM, 02nd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:17 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341756