Subject: Ticket Assigned - Conversation with haydee dumlao
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 13:46:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haydee dumlao haydee dumlao                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi  i order this morning and paid from my card  then i receive this messagesorry,order 8247411157 was not processed successfully  please try again or use cash on delivery at https://splashgcc app link/erztlffh7eb e Bot:  Please enter your name Customer:  haydee dumlao Bot:  Hi Haydee Dumlao ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8247411157 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566886098            05:32 PM, 02nd Apr                   mayar                   Hi Hayda ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:32 PM, 02nd Apr                     haydee dumlao                    I receive this message aftr my payment Sorry, Order 8247411157 was not processed successfully. Please try again or use Cash on Delivery at https://splashgcc.app.link/erZtlfFH7eb           05:33 PM, 02nd Apr                     haydee dumlao                    It was already deducted from my card           05:34 PM, 02nd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           05:35 PM, 02nd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           05:39 PM, 02nd Apr                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8247411261) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8247411157).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           05:42 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            05:42 PM, 02nd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:46 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341601