Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 13:34:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524110296            05:17 PM, 02nd Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:18 PM, 02nd Apr                     hi                    I cancelled my order but untill now didn't pick up cancelled order           05:19 PM, 02nd Apr                     hi                             05:20 PM, 02nd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           05:20 PM, 02nd Apr                     hi                    Please pickup cancelled product and refund immediately           05:21 PM, 02nd Apr                   mayar                   do you want to return some items           05:24 PM, 02nd Apr                   mayar                   ?           05:24 PM, 02nd Apr                     hi                    Yes           05:25 PM, 02nd Apr                     hi                    But didn't pick up that item from m           05:26 PM, 02nd Apr                   mayar                   Thank you for reaching out to us and giving us the opportunity to serve you.  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:29 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            05:31 PM, 02nd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:34 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341553