Subject: Ticket Assigned - Conversation with angela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 13:31:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angela angela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  angela Bot:  Hi Angela ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544069491            05:15 PM, 02nd Apr                   mayar                   Hi Angela,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:15 PM, 02nd Apr                     angela                    Hi thank you           05:15 PM, 02nd Apr                     angela                    I placed an order that I've just received.  Before the order came i got a message saying some items would be removed           05:16 PM, 02nd Apr                   mayar                   Kindly send me your order number           05:16 PM, 02nd Apr                     angela                    9646956876           05:16 PM, 02nd Apr                     angela                    This was the message           05:16 PM, 02nd Apr                     angela                    Sorry, we had to cancel Set of 2 - Solid Non-Wired Bra...   items from order 9646956876  due to reasons beyond our control. Please check your email for more details.           05:16 PM, 02nd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           05:17 PM, 02nd Apr                     angela                    I received the order today and the items were removed, but i have gotten no message about a refund for the items i paid for           05:17 PM, 02nd Apr                     angela                    Yes thank you           05:17 PM, 02nd Apr                   mayar                   We would like to inform you that we have processed the refund of amount (AED 55.00) on (4/1/2021) and the amount you paid online will be refunded back to your original payment method within 7 - 15 working days.           05:18 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            05:18 PM, 02nd Apr                     angela                    Thats all. Can i get an email confirming this please?           05:19 PM, 02nd Apr                     angela                    Hello?           05:21 PM, 02nd Apr                   mayar                   we will send you an email after processing  the amount           05:21 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?           05:21 PM, 02nd Apr                     angela                    Can you tell me when that will be?           05:21 PM, 02nd Apr                     angela                    In your previous message, it says it has already been processed. I merely want this same message confirming there will be a refund sent to my email please.           05:22 PM, 02nd Apr                     angela                    Hello?           05:24 PM, 02nd Apr                   mayar                   it takes 7-15 days           05:25 PM, 02nd Apr                     angela                    For the email?           05:26 PM, 02nd Apr                     angela                    I only want this same message sent to my email please.           05:26 PM, 02nd Apr                   mayar                   Kindly check your email           05:26 PM, 02nd Apr                   mayar                   spam emails           05:26 PM, 02nd Apr                     angela                    Ive only received the satisfaction survey.           05:27 PM, 02nd Apr                     angela                    Ok i see an email about the cancelled order from a few days ago           05:28 PM, 02nd Apr                     angela                    Thank you           05:28 PM, 02nd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:30 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341539